Southern Gaming Summit / BingoWorld

May 2-4, 2017

Biloxi, MS

Mississippi Coast Coliseum
& Convention Center

Produced by Casino Journal

Host Management

Casino hosts perform the essential functions of keeping top players in the fold and cultivating new business. As such, casinos and their hosts have critical decisions to make about comps (how to be flexible yet avoid giving players a sense of entitlement), time management (how much time should be spent “hugging” existing players and hunting for new ones), how to keep hosts motivated and growing in their jobs. In this session, attendees will hear both the ins-and-outs of hosting on the front lines and what management can do to build a successful host department.

 

Presenter:

  • Steve Browne, President, Raving Services