Southern Gaming Summit / BingoWorld

May 2-4, 2017

Biloxi, MS

Mississippi Coast Coliseum
& Convention Center

Produced by Casino Journal

Building a Service Culture

Good service is either a core value or it’s not. How to get all of your employees to understand its importance? It starts with understanding that the only way there is to start at the beginning, with what your priorities are as an organization, the people you hire, how they are trained, managed, held accountable and rewarded. Attendees at this session will take a step-by-step journey on the path to creating a service culture and how it can be preserved through all the human interactions that make up a day.


  • Brad Worthley, Owner, Brad Worthley International, Inc.